> ## Documentation Index
> Fetch the complete documentation index at: https://docs.taskezy.co/llms.txt
> Use this file to discover all available pages before exploring further.

# Connect your WhatsApp number

> Let your front desk answer customers on your own WhatsApp Business number, connected through Meta from Taskezy.

Your front desk can answer customers who message your business on WhatsApp — on **your** number, under your business's name. This is separate from Tia: Tia has her own number that only your team uses.

## Before you start

* **A number for your business.** It can't be in use in the WhatsApp or WhatsApp Business app on a phone. If it is, delete that WhatsApp account on the phone first — or use a new number.
* **A Facebook account** that can manage your business on Meta. Connecting creates or uses a WhatsApp Business account for you.

<Warning>
  Once connected, the number is answered through Taskezy, not the WhatsApp Business app. Your team replies to customers from **Front desk → Conversations**.
</Warning>

## Connect it

<Steps>
  <Step title="Start from Channels">
    Go to **Front desk → Channels** and click **Connect WhatsApp**. Meta's sign-up window opens.
  </Step>

  <Step title="Follow Meta's steps">
    Choose or create your business, add your number and verify it with the code Meta sends. When the window closes, Taskezy checks everything is wired up correctly.
  </Step>

  <Step title="One step left">
    The card shows **Connected — not answering yet**. Send a WhatsApp message to your number from your own phone. When the front desk's reply reaches you, the card changes to **Answering customers** — that reply is the proof it works both ways.
  </Step>
</Steps>

Your front desk must be **Live** for customers to get answers. See [Switch it on](/front-desk-setup#switch-it-on).

If something is wrong, the card says so — for example, that Meta reported a problem, or that another app is still connected to the number. Click **Check connection** to run the checks again, or **Disconnect** to remove the number from Taskezy.

## Customers who are already yours

When a customer messages from a number that's already in your contacts, the front desk knows who they are straight away — they don't need to prove it with a reference. It can then move their bookings or tell them where their order is.

## Replying after 24 hours

WhatsApp only lets a business send free-form messages within 24 hours of the customer's last message. In a WhatsApp conversation, Taskezy shows whether that window is open.

After it closes, you can't type a normal reply. Click **Send follow-up** instead. It sends an approved message — *"Hi \[name], this is \[your business] following up on your message. Reply here and we will pick it up with you."* — and when the customer replies, the window opens again.

Meta reviews that message when you first connect. Until it's approved, **Send follow-up** says Meta is still reviewing it.

## What's next

* [Conversations and handover](/front-desk-conversations)
* [Add it to your website](/front-desk-website)