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Tia works for you and your team. The front desk is a separate agent that works for your customers. It answers them under your business’s name, on a chat widget on your website and on your own WhatsApp Business number, from the same records Tia keeps.
The front desk is not Tia, and it never uses her name. You choose what your customers call it — Sara, Layla, Omar, or anything you like.

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What it can do

Answer from your records

Your services and prices, when you’re open, what you sell and whether it’s in stock — and anything on your website or that you’ve written down for it.

Book real appointments

It offers the slots you actually have free and books them into your diary. Returning customers can move or cancel their own.

Take an enquiry

When it can’t answer, it takes the customer’s details and creates a lead for your team.

Hand over to a person

When a customer asks for someone — or it’s out of its depth — it hands the conversation to your team and tells the right person on WhatsApp.

Tell customers where their order is

With your WooCommerce shop connected, a customer who proves the order is theirs can see where it has got to.

Start a quote

For a customer it has matched to your records, it can open a draft quote for your team to price and approve. It never sends a price for work on its own.

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What it won’t do

  • Make things up. It answers only from your records, your website and what you’ve written for it. If it can’t back an answer up, it says so and offers a person.
  • Quote for work. It will tell a customer a price you’ve published, but work that needs a survey or a quote goes to your team.
  • Talk about money a customer owes. It never shows amounts on orders or invoices, and it can’t take payments. Those conversations go to your team.
It tells every customer, in its first message, that it’s an AI assistant and that they can ask for a person at any time. You can’t switch that notice off.

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Where it lives in the app

Everything is under Front desk in the sidebar: Anyone with the Owner, Manager, Sales, Operations or Front desk role can use these pages.

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Getting it live

1

Set it up

Give it a name, a voice and the abilities you want. Set it up →
2

Teach it

Point it at your website and add anything else it should know. Knowledge →
3

Try it

Ask it what your customers ask, in the preview on the Agent page.
4

Switch it on and connect a channel

Add the website widget, connect your WhatsApp number, or both.

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What it costs

The front desk is on every plan and uses the same monthly allowance as Tia — there’s no separate price. Plans differ in how many pages of your website it can learn: 250 on Starter, 1,000 on Growth, 3,000 on Max. See Plans and billing.

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Your customers’ data

Conversations are kept for 24 months after the last message, then deleted. The details of what the front desk looked up during a conversation — an order, a booking — are reduced to the name of the lookup after 90 days.

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What’s next