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Your front desk only answers from what it has been given. Front desk → Knowledge shows everything it knows, in four parts.

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From your business

Your services and prices, your opening hours, and which times are free to book come straight from your workspace — set them up in Bookings. There’s nothing to add here, and it’s always up to date: change a price and the front desk knows immediately.

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Your website

Point it at your site and it reads your pages, so it can answer what your website already explains — your areas, your policies, how a service works.
1

Add your site

Choose Your whole website to read every page in your sitemap (https://yourbusiness.ae/sitemap.xml), or One page for a single address.
2

Let it read

The card shows Reading… while it works. It starts answering from each page as soon as that page is read — you’ll see “N answers read so far — your front desk is already using them while it reads the rest.”
3

Check what it read

When it’s done the card shows Ready, with how many pages it read and how many answers it can quote. Open Pages and checks to see every page, and click Leave out on any it shouldn’t use.
Pages that are just lists of other pages — categories, tags, brands, the cart, checkout, account pages, feeds and numbered archive pages — are left out automatically, because they don’t answer questions. They’re marked “Left out automatically — a listing page”; click Include if you want one back.

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How many pages

Your plan sets how many pages of one website it will read: 250 on Starter, 1,000 on Growth and 3,000 on Max. If your site is bigger, the card says how many pages are over the limit. Leave out pages you don’t need and the rest get their turn — or move up a plan.

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Keeping it up to date

With Check for changes every week ticked, it re-reads your site weekly and picks up anything new or changed. To check now — after you change your prices page, say — click Check for changes now. Recent checks lists each read and why it ran. If a check can’t finish, the front desk keeps answering from what it read last time, and the card tells you.

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Your online shop

Connect a WooCommerce shop and it answers about your catalogue and stock from the shop itself, and tells customers where their order has got to. See Connect your shop.

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Written by you

Anything that isn’t on your website:
  • Write it out — a note in your own words, such as how you handle call-out fees. Give it a name so you can find it later.
  • Questions and answers — the exact question and the answer you want given.
You can have up to 50 knowledge sources in total.

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What’s next